1,248
Calls Today
72
Active Calls
186
Complaints Received
114
Resolved
Complaint Categories
Cleanliness (32%)
Crowd Management (28%)
Facilities (18%)
Parking (12%)
Others (10%)
Sentiment Analysis
Positive46%
Neutral34%
Negative20%
Complaints
Click a row for transcript
| CMP-1033 | Cleanliness | IVR | In-Progress |
| CMP-1032 | Crowd Management | Open | |
| CMP-1031 | Facilities | IVR | Resolved |
| CMP-1030 | Parking | Web | In-Progress |
| CMP-1029 | Security | IVR | Resolved |
| CMP-1028 | Queue | Mobile App | Open |
Transcript — CMP-1033
Cleanliness · IVR · 10:20 AM
Caller: The restroom near Queue Hall 2 has been out of order since morning.
Agent: I understand, thank you for reporting. I am logging this to the Facilities team right now.
Caller: Please get it fixed soon, there is a long queue of devotees waiting.
Agent: Noted as high priority. You will receive an SMS update once resolved.
AI Summary: Devotee reported a facilities issue (restroom out of service near Queue Hall 2). Agent logged ticket to Facilities team as high priority with SMS follow-up promised.